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WE SHIP ACROSS THE GLOBE. FOR DETAILS, REFER TO OUR BELOW MENTIONED SHIPPING POLICY –

INDIAN CUSTOMERS

  1. Shipping within India for orders above Rs. 1,999/- is free.
  2. For orders below Rs.2000/-, flat shipping of Rs.150/- is chargeable.
  3. We ship from our Noida Office.
  4. Once your order is ready and dispatched it is usually delivered within 3-7 working days except Sundays and public holidays. We partner with reputed courier services, so that your products reach you on time.
  5. Made on Order products take 20-25 working days to dispatch.
  6. As soon as we ship your product, the tracking information is sent to you via an email.

INTERNATIONAL CUSTOMERS

  1. We ship across the globe. We ship via FedEx, DHL, and Aramex . Vintage Loom{VL}does not ship to any PO Boxes or APO addresses.
  2. International Shipping charges are automatically added to your order at the time of checkout.
  3. Cancellation requests are accepted strictly within 24 hours of placing the order.
  4. As soon as your package ships, we will email you your package tracking information.
  5. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country we are shipping to; payment of these is necessary to release your order from customs on arrival.
  6. Our delivery partners are authorized to deposit duties on behalf of the customer and the customer can then directly clear these with the delivery partners on receiving the packet.
RETURNS & EXCHANGE APPLICABLE CONDITION ACTION
KURTAS/ FARSI PANTS/ SHARARAS/ TOPS/ DUPATTAS/ ACCESSORIES Return & Exchange due to (size and style issues) can be done within 2 days from the date of delivery for all online orders. Tags should be intact and product should be unused. done
DAMAGED PRODUCT Intimate within 24 hours of delivery about the return or exchange of the product if the product is damaged. ‘Damage’ does not include any issue with the product pertaining to the style/design of the product purchased. done
ALTERED PRODUCTS No exchanges or refunds will be made against garments which have been altered by the customer. clear
CANCELLATION Orders can be cancelled only before shipment has been dispatched. After dispatch, the courier company will attempt the delivery of the order thrice, post which the merchandise is sent back to our warehouse. We can initiate an exchange/store credit or a refund for prepaid orders which may normally take up to 15 working days. However, the refund/ store credit will be paid after deducting the shipping charge of INR 150 paid by the customer at the time of placing the order done
REVERSE PICKUP – SHIPPING COSTS Costs of shipping are borne by the Company only for the first exchange request. Subsequent exchange requests do not carry any such adjustment.
In case there are multiple exchanges, customer has to bear the subsequent costs of reverse pick and delivery i.e INR 200 )
“Multiple exchanges” refers to multiple requests for exchange of product(s) (even if the products were purchased in one single order).
done
FACE MASKS For hygiene reasons, face masks are non-returnable. clear
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